Shipping policy

Shipping within Germany

We ship orders within Germany with DHL.

The shipping costs for standard shipping are €3.99.

If a larger shipping method is required due to the size or weight of the order, additional shipping costs may apply. The shipping costs actually incurred are shown in the checkout before the order is completed.

From an order value of €70.00, shipping within Germany is free of charge.

Shipping within the European Union

We ship to the EU countries available in the online shop.

The shipping costs depend on the respective country of delivery as well as the size and weight of the order. The shipping costs actually incurred are shown in the checkout before the order is completed.

Free shipping from €70.00 applies exclusively to deliveries within Germany.

Processing time and delivery

Items in stock are usually handed over to DHL within 1 to 2 working days after receipt of payment.

As a rule, no processing takes place on weekends and public holidays.

The subsequent delivery time depends on DHL and the respective delivery location.

Preorder

Different shipping times apply to items marked as preorder.

The expected shipping time or a specific shipping start date is stated on the respective product page. This information takes precedence over the regular processing time.

If an order contains both items available immediately and preorder items, the entire order may be shipped together as soon as all items are available.

Shipment tracking

As soon as your order has been shipped, you will receive a shipping confirmation by email. Where available for the respective shipping method, it will also contain shipment tracking information.

Incorrect or incomplete delivery address

Please make sure to provide a complete and correct delivery address when placing your order.

If an order cannot be delivered due to an incorrect or incomplete delivery address and is returned to us, additional shipping costs may apply for re-shipping.

Lost or damaged shipments

If your order is lost in transit or arrives damaged, please contact us at info@whynoty.eu or via our contact form. We will review the case on the basis of the available shipping and tracking information.